REFUND POLICYUpdated a month ago

Order Cancellations

We do not accept order cancellations for change of mind.

Any order cancellation is at the discretion of Cherry Collectables and is handled on a case by case basis.

If an order cancellation is accepted then either a refund back to the original payment method minus a 5% processing fee OR a 100% offer of store credit will be the only refund options.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as magazines cannot be returned.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) such as a digital item (live break) or any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Processing and Handling Fees

There is a 5% processing and handling fee on all applicable refunds.